Front Desk / Client Support Officer

About LifeCare Connect

LifeCare Connect Nigeria Limited is the CAC-registered umbrella commercial entity through which every Group platform is marketed, contracted and delivered in Nigeria and across Africa. It sits under the Ancestra Group parent brand, alongside LifeCare Medical Group. The Group operates five platforms, three in active focus — Ancestra Health, QualiSentinel and JAPAC Accreditation — with OneHealth Sentinel and NCD Sentinel pursued through a government and public-sector motion. We are opening our founding operations base in Uyo, Akwa Ibom State, with a launch targeted for January 2027.

Role overview

The Front Desk/Client Support Officer is the first face and voice of LifeCare Connect — the person who greets every visitor, answers every call, and makes sure client enquiries reach the right team quickly and professionally at the new Uyo office.

Key responsibilities

• Serve as the first point of contact for visitors, clients and callers at the Uyo office.
• Manage incoming calls, emails and general enquiries, routing them promptly to the appropriate department.
• Support client onboarding communications and basic account enquiries across Ancestra Health, QualiSentinel and JAPAC Accreditation.
• Maintain visitor logs, meeting-room bookings and front-office presentation standards.
• Support the Operations & Service Delivery Office with client-facing coordination tasks such as scheduling and follow-ups.
• Assist with mail, courier and document handling.
• Provide administrative back-up support to the Office Manager as needed.

Requirements & qualifications

• OND, HND or Bachelor’s degree in a relevant field, or equivalent experience.
• Minimum 1–3 years’ front desk, client service or receptionist experience.
• Excellent interpersonal and communication skills with a professional, welcoming manner.
• Proficiency with basic office software, phone systems and email.
• Well organized, punctual and detail-oriented.